Frequently Asked Questions

What are the qualifications of your educators?

All our teachers qualifications can be found on our Team page.

How can I see my child's daily progress?

On commencing enrolment every child is designated a focus educator. This educator will answer any questions you may have concerning your child's progress. Every child also has an individual portfolio that contains developmental summaries and milestones,  learning stories, work samples, goal evaluations and other comprehensive progress reports.

What is the Child Care Subsidy and can I claim this at your service?

The Child Care Subsidy (CCS) is a payment from the Government to assistance eligible families with their child care fees. Eligibility is based on the family's combined estimated income as well as their activity hours related to work, study and volunteering. The CCS is paid directly to the service and the family is then charged the gap fee. Families must apply for CCS directly with Services Australia or through your MyGov account linked with Centrelink.

For more information, visit our Child Care Subsidy Information page.

Are fees payable if my child is absent?

Yes, fees are still payable if your child is absent but there are some occasions where a replacement day can occur at the discretion of the Authorized Supervisor.

What happens if my child's attendance day falls on a public holiday?

A replacement day will be arranged.

What happens if my child is sick and cannot attend?

Every family is issued with 42 Allowable Absences per financial year through centrelink. Child Care Subsidy is still paid to the service and a family is still obligated to pay their gap fee.

Is there a minimum number of days that I have  to enrol my child?

No, we do not implement a minumum number of days at Sierra Village Early Learning Centre.

What are the cleaning procedures at the centre?

Our service follows strict policies, procedures and guidelines concerning cleaning, hygiene and safety in our service. Please view the appropriate policies in our Service Folder.

Do the children sleep and rest?

Sleep and rest guidelines are directed by each individual family. We do not have a specific sleep/rest time but some of the younger children may require this quiet time.

What meals are offered and how are these prepared?

A selection of fruit is offered for afternoon tea.

Can I visit your service before enrolment?

Families are welcome to visit our service for a private guided tour of our learning environments. This will enable you to gain a thorough understanding of what we have to offer your child and family. Please contact our office by calling (02) 4262 1144 or contact us via our contact page to arrange a time that is convenient for you.

What is your orientation process?

An Orientation Visit is offered to our families at the beginning of their child's enrolment. Children and their parents are in invited to join us for a visit prior to commencing care, to ensure you can both familiarise yourselves with our educators and exchange all of the important details we will require for your child's daily needs and routine. The orientation process aims to assist in a smooth transition for both your child and family into our service.

What if my child becomes ill whilst at the centre?

The family will be contacted immediately and your designated person must come and pick up your child within the hour as per Health Guidelines.